RETURN POLICY
Last updated: August 2026
Thank you for shopping with Planix. We hope you love your purchase! However, if you are not completely satisfied for any reason, you may return your product to us for a full refund or an exchange, subject to the conditions below.
1. Return Window
All return requests must be raised within ten (10) days of the delivery date. Items returned after this window will not be eligible for a refund or exchange unless they fall under warranty coverage.
2. Conditions for Return
To be eligible for a return, the item must meet the following conditions:
– The item must be in unused, undamaged condition with all original tags, labels, and protective seals intact.
– The item must be returned in its original manufacturer's packaging along with all included accessories, user manuals, and warranty cards.
– A valid proof of purchase (order confirmation email or invoice) must be provided.
3. Eligible Reasons for Return
An item may be eligible for return if it meets one or more of the following conditions:
– The product was delivered in a physically damaged condition.
– The product has missing parts or accessories.
– The product received is different from what was ordered.
– The product is defective or not functioning as described.
– The product is no longer needed (subject to eligibility — not all items qualify under this reason).
4. Non-Returnable Items
Products specifically marked as "non-returnable" on the product detail page cannot be returned. Additionally, items purchased during sale events without insurance coverage are considered final sale and cannot be returned for damage that occurs after delivery.
5. How to Initiate a Return
To initiate a return, please contact our customer support team at info@planix.com or call +91 99444 12345 to obtain a Return Merchandise Authorisation (RMA) number. Once you have your RMA number, securely pack the item in its original packaging along with your proof of purchase, and ship it to:
The Chennai Mobiles
Attn: Returns
RMA #[Your RMA Number]
No.666, Sakthi Road, GP Bus Stop Gandhipuram, Coimbatore, Tamil Nadu - 641 044, India
Alternatively, we may arrange a return pick-up depending on the product and your location.
6. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7–10 business days and credited to your original payment method. Please note that your bank or payment provider may take additional time to reflect the refund in your account.
7. Exchanges
If you would like to exchange a product for a different item, please contact us. Exchanges are subject to product availability. If the replacement item is of a different value, the price difference will be charged or refunded accordingly.
8. Personal Data on Devices
If you are returning any electronic device that may store personal information (such as smartwatches), please ensure you have removed all personal data before returning the device. Planix shall not be responsible for any misuse of personal information left on returned devices.
9. Contact Us
If you have any questions about our Return Policy, please reach out to us:
Email: info@planix.com
Phone: +91 99444 12345