Shipping policy

Last updated: August 2026

1. Order Processing

Orders are typically processed within 1–2 business days (excluding weekends and public holidays) from the date of purchase. You will receive an order confirmation email once your order has been successfully placed.

2. Shipping Methods and Rates

We offer a range of shipping options to suit your needs, including standard, expedited, and express shipping. Shipping rates are calculated based on the weight of the items in your order and the delivery destination. You can view the estimated shipping costs during checkout before completing your purchase.

3. Estimated Delivery Times

Delivery times vary depending on the shipping method selected and your delivery location. Estimated delivery timelines will be displayed at checkout. Please note that these are estimates and actual delivery times may vary due to factors beyond our control.

4. Shipping Coverage

We currently ship across India. International shipping is available to select countries. Please note that international orders may be subject to customs clearance procedures and additional import duties or taxes, which are the responsibility of the recipient.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery online through the courier partner's website.

6. Delivery Address

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays, misdeliveries, or non-delivery caused by incorrect or incomplete address information provided by the customer. If you need to update your address after placing an order, please contact us as soon as possible — changes may not be possible once the order has been dispatched.

7. Delivery Confirmation

For security purposes, certain orders may require a signature upon delivery. If you are unavailable to receive the package, the courier may leave a delivery notification with instructions on how to reschedule delivery or collect your order from a nearby facility.

8. Delivery Delays

While we make every effort to deliver your order on time, delivery timelines may occasionally be affected by unforeseen circumstances such as adverse weather, natural disasters, courier service disruptions, or high-volume sale periods. We appreciate your patience and understanding in such situations and will do our best to keep you updated.

9. Damaged or Missing Items

If your order arrives damaged, with missing items, or if you receive the wrong product, please contact our customer support team within 48 hours of delivery with photos of the packaging and product. We will work with you to resolve the issue promptly — either through a replacement, exchange, or refund as per our Return Policy.

10. Contact Us

For any questions or concerns regarding shipping and delivery, please contact our customer support team:

Email: info@planix.com

Phone: +91 99444 12345

Address: No.666, Sakthi Road, GP Bus Stop Gandhipuram, Coimbatore, Tamil Nadu - 641 044, India